If you are experiencing problems with the DCIW Web site, check the following list before contacting the DCIW Webmaster:

* Older version of browser.

You should be using either Microsoft Internet Explorer (IE), version 4.0 or better with Service Pack 1 (IE 5.0 preferred) or Netscape, version 4.0 or better. If you're using an older version of either of these browsers, you'll need to upgrade it.

* Web traffic.

The DCIW Web site may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.

* Your Internet Service Provider (ISP).

Your ISP may be experiencing a lot of traffic. Again, please be patient (see Web traffic above).

* Your modem.

Your modem may be too slow to download our Web pages, causing the page to timeout before it's completely loaded. You might want to think about upgrading it, since it's also probably causing you problems accessing the Web in general.

* Memory.

Though our Web pages aren't overly large, some do include graphical elements. Your computer may just not have enough memory to handle them. Again, you might think about upgrading it.

* Are you getting JavaScript errors with DCIW forms?

If you are getting the error message "JavaScript error on line 2: aa.setFocus is not a function," when you open some DCIW forms, then you aren't using the latest version of Acrobat Reader. To learn more about Acrobat Reader, click here.

If you still need assistance, contact the DCIW Webmaster.